Shipping & Returns

Shipping Your Order and Return information

All orders are shipped USPS  within 3 to 5 business days unless otherwise noted.

Returns...We want all our customers to be happy. If you are not satisfied with any Paws Down product just let us know! Email us at info@pawsdownpets.com or call us at 360-798-8424 for return instructions.

Include your name, address, daytime phone number and reason for return.

We’ll repair or replace the item at our discretion. No cash refunds will be given. 

Returned items: If item is out of stock or no longer available we will replace it with a similar item or credit towards another item will be given.

No exchanges or refunds on products damaged from chewing or abuse.  However, some items may be repaired for a small cost.

No returns or exchanges on special orders.

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